REFERENCES:
Lesikar, R. V., & Pettit, J. D. (2006). Business Communication - Theory and Application. New Delhi: A.I.T.B.S. Publishers and Distributors .
Rentz, K., Flatley, M. E., & Lentz, P. (2011). Lesikar's Business Communication: Connecting in a Digital World. New York: McGraw - Hill Companies, Inc.
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